Overcrowded and getting busier: why new train lines can't come fast enough for London [Guardian]
Date: 21/09/2014
As the barriers lock out commuters from Victoria underground station for the third time in a Monday evening rush hour, Robert Wanyama, a customer service assistant, reaches for the microphone in the control room. He announces to would-be passengers that they are being held to avoid overcrowding and will be allowed through as soon as possible; keeping them informed is the basic principle, he says. He does not though relay that colleagues have spotted a man slumped, smoking crack on the northbound Victoria line train now approaching Green Park station in Mayfair and that staff and transport police are stepping in.
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Guardian
Upgrades and Crossrail are designed to ease congestion, but transport chiefs and passenger groups say much more investment is needed
