Date: 21/12/2015

Train companies are making it too difficult for delayed rail passengers to receive compensation, consumer group Which? has argued. It is making a so-called super-complaint to the railway regulator, the Office of Rail and Road (ORR). Which? said that as many as 47 million journeys a year end in cancellation or delay, and it should be easier for passengers to get their money back. The ORR said it was already working to improve the situation.

External links

Rail delay refunds 'should be easier'

BBC News

Train companies are making it too hard for delayed passengers to receive compensation, the consumer group Which? has argued.