ScotRail passenger satisfaction increases to 90% [BBC News]
Date: 25/07/2017
Passenger satisfaction with ScotRail services has increased, an independent survey of train users has found. The nationwide study by watchdog group Transport Focus found 90% of passengers were satisfied overall with ScotRail services, compared with 83% previously. The group spoke to more than 1,200 commuters, business and leisure travellers across Scotland. There were increased ratings for journey times and train frequency, but satisfaction with value for money fell. ScotRail managing director Alex Hynes said the 90% score 'equals our best ever result', saying the firm was building 'the best railway Scotland has ever had'.
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BBC News
Transport Focus found 90% of passengers satisfied overall with ScotRail services, up from 83% previously.
