Date: 12/12/2017

Transport Secretary Chris Grayling has ordered an investigation after reports rail firms 'misled' customers. The watchdog Transport Focus said companies were selling tickets for services over Christmas, despite knowing they will not run. Mr Grayling said was 'unacceptable' for passengers to have to pay higher 'walk-up' fares at Christmas. Industry body the Rail Delivery Group said its members would 'develop a plan' to address the complaints. Mr Grayling said: 'It would be totally unacceptable if any passenger has to pay walk-up fares this Christmas because advance tickets were not available.' 'I expect passengers to be offered the highest standards of customer service and have ordered an immediate investigation into this report.'

External links

Rail passengers 'misled' over festive trips

BBC News

Customers have been sold tickets for trains that will not run or will be disrupted, a watchdog says.