Date: 15/01/2018

SCOTRAIL has ranked bottom for user satisfaction amongst train companies operating in Scotland, according to a consumer watchdog's annual rail survey. It was awarded an overall customer happiness score of 51 per cent in the Which? study. Last year it received a score of 50 per cent. It ranks Scotrail below other train companies that operate in Scotland as well as other parts of the UK, such as TransPennine Express (52 per cent), Cross Country (56 per cent) Virgin Trains East Coast (60 per cent) and Virgin Trains West Coast (61 per cent).

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ScotRail ranks bottom in Scotland says consumer watchdog study

Herald

SCOTRAIL has ranked rock bottom for user satisfaction amongst train companies operating in Scotland, according to a consumer watchdog's annual rail