Date: 30/01/2018

Passenger satisfaction with ScotRail services dropped in the second half of last year, according to a nationwide survey of rail users. The survey found overall satisfaction fell from 90% last spring - which had been a record high for ScotRail - to 85% in the autumn. The figure remained higher than the 81% average across the UK. Passengers using the train to commute to and from work tended to be the least happy with ScotRail. The survey was carried out by passenger watchdog Transport Focus, which questioned about 1,400 ScotRail passengers across Scotland.

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ScotRail passenger satisfaction falls

BBC News

But overall happiness with Scotland's rail operator remains higher than the UK average, according to a survey.