New trains never work out of the box. That expert assessment I heard this week should be long remembered by industry executives when they next claim their latest fleet will suffer none of the teething troubles of its predecessors. Such boasts will be met with weary exasperation by veteran commuters, some of whom face being packed like sardines on ScotRails busiest route from Monday because of delays to its new trains. The operators last four new fleets, stretching back nearly two decades, all had difficult starts, from technical problems to unreliability.
New trains never work “out of the box”.