ScotRail boss Alex Hynes promises improvements [BBC News]

Date: 17/12/2018

The boss of the ScotRail Alliance has promised improvements to services after a surge in cancellations. Alex Hynes said problems in training staff to operate new trains were the main reason for recent delays. Hundreds of services have been cancelled or had fewer coaches, leading to overcrowding, since the introduction of a new timetable. Mr Hynes apologised but said travellers should notice 'significant' improvements next week.

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ScotRail boss promises improvements
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BBC News

Hundreds of services have been cancelled while ScotRail staff are trained on new trains and routes.