Ministers have ordered ScotRail to improve following a surge in cancellations. The rail operator has been given eight weeks to turn around its performance in an official notice issued by the Scottish government. It relates to a series of cancellations around Edinburgh, Fife and the Borders between 11 November and 8 December. ScotRail said its staff were working 'flat out' to improve the service for customers. The move follows weeks of disruption to rail services, with passengers complaining of cancellations, delays and overcrowded carriages.
The rail operator is given eight weeks to turn around its performance, following a series of cancellations.