ScotRail trials personalised announcements [ScotRail]

Date: 06/02/2019

ScotRail is trialing new communications technology that uses Messenger to notify passengers of updates to their journeys with personalised direct messages, a first for Scotlands Railway. Customers on ScotRail services will be able to receive personalised announcements through Facebook while on the move. Customers can opt in to receive information for any ScotRail service, including regular journeys, through a Keep Me Updated button on the ScotRail website, or directly through Messenger itself.

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