Date: 16/02/2019

SNP ministers have been accused of fiddling targets for ScotRail after it emerged the rail operator was allowed to miss its contractual customer satisfaction goals two years running. Research by the Scottish Parliament confirmed the satisfaction targets were lowered in both 2016/17 and 2017/18 on the grounds of unforeseen events. This meant ScotRail was able to avoid triggering an event of default, and the potential loss of its contract, even though it missed its original contractual target in both years.

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Ministers accused of 'fiddling' key ScotRail target

Herald

SNP ministers have been accused of fiddling targets for ScotRail after it emerged the rail operator was allowed to miss its contractual