Rail passengers seeking compensation for delayed journeys are required to submit up to 24 pieces of information to make a claim. Consumer group Which? is calling for the system to be simplified after it found companies were asking for between 10 and 24 separate details. Greater Anglia, London Northwestern, ScotRail, Transport for Wales, and West Midlands Trains asked for the most. Rail bosses said the requirements guarded against fraudulent claims.
Passengers are required to submit up to 24 pieces of information to make a claim, says Which?.