Date: 24/05/2019

They are ScotRail's hardest-to-please passengers. Young people are not just the most vociferous complainers on social media when things go wrong on their commute, they are also the train operator's greatest critics, according to new research.

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The unexpected age of ScotRails toughest customers “ Alastair Dalton

Scotsman

They are ScotRail’s hardest-to-please passengers.