Date: 31/07/2019

A probe has been launched by ScotRail bosses amid complaints customers using ticket machines are being misled over prices. The matter was first brought to light by a frequent traveller to north MSP David Stewart, who described the 'glitch' in the ScotRail ticketing system as misleading, believing customers should be displayed the lowest fare possible on the main display screen and not forced to go 'digging' to find the correct fare.

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Probe launched into ScotRail ticket machines over inaccurate display of off-peak journey fares | Press and Journal

Press and Journal

A probe has been launched by ScotRail bosses amid complaints customers using ticket machines are being misled over prices.