Government ensures ticket refunds and protects services for passengers with rail emergency measures [UK Government]





Date: 23/03/2020

The government is taking emergency measures to support and sustain necessary rail services as operators face significant drops in their income.

The Department for Transport will temporarily suspend normal franchise agreements and transfer all revenue and cost risk to the government for a limited period, initially 6 months. Operators will continue to run services day-to-day for a small predetermined management fee. Terms and conditions of employment for rail workers will not change.


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Government ensures ticket refunds and protects services for passengers with rail emergency measures
Ewell West railway station.

UK Government

We're supporting train operators to make sure our railways stay open for key workers during the coronavirus outbreak.