Train operators are meeting ORRs challenge to improve rail accessibility experience, and must continue progress as passengers return [ORR]
Date: 06/07/2021
The Office of Rail and Road^s (ORR) annual rail consumer report shows that it has worked constructively across industry to deliver improvements for passengers, particularly on refund rights and accessibility, despite the challenges of the past year. The regulator also sets out its focus for the coming year on locking in these improvements through monitoring and enforcing adherence to its accessibility requirements.
External links
ORR
Related news items
Tags: x Office of Rail and Road x Refunds x Accessibility
