Date: 19/01/2023

The Office of Rail and Road has today written to the rail industry outlining the need to change how they record pre-cancellations and to introduce a more passenger-friendly and transparent way of working when making late changes to services. Train cancellations are at record levels, and an ORR investigation confirmed a further gap between cancellations statistics and the passenger experience. This was driven by an increased number of unrecorded pre-cancellations. Such pre-cancellations (via a process known as p-coding') can be confirmed as late as 22:00 the previous evening and are not included in the timetables that railway performance statistics are measured against.

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Tags: x ORR x Cancellations