More rail passengers across Britain are satisfied with their train services than last year, according to the industry's independent watchdog. Transport Focus said 83% of 27,000 people surveyed were satisfied with services, up by 3% on last year. Toilet provision on long journeys, seating in stations, and punctuality were rated better than a year earlier. Hull Trains and the Heathrow Express scored joint first in the National Rail Passenger Survey - on 97%.
Hull Trains and Heathrow Express top the annual passenger survey, while Southern is bottom but improving.