RAILSCOT | Caledonian Sleeper passenger complaints soar by 221% [Scotsman]

Caledonian Sleeper passenger complaints soar by 221% [Scotsman]

Date: 09/01/2020

Passenger complaints about the Caledonian Sleeper have trebled following the troubled introduction of its £150 million new fleet.

External links

Caledonian Sleeper passenger complaints soar by 221%

Scotsman

Passenger complaints about the Caledonian Sleeper have trebled following the troubled introduction of its £150 million new fleet.

Related news items

Tags: x Caledonian Sleeper

Date	Item
14/07/2020	Calls for return of Caledonian Sleeper to boost tourism in Aberdeen as Fort William trips resume \| Press and Journal [Press and Journal]
13/07/2020	North-east MP hopes for return of night train [Evening Express]
28/06/2020	Passenger ends up in train depot after not being woken on Sleeper service [Scotland on Sunday]
28/05/2020	Runaway Caledonian Sleeper train overshot Waverley because brakes wrongly set [Scotsman]
13/05/2020	Transport Secretary Michael Matheson reveals the £250 million cost of keeping the trains running during the coronavirus pandemic [Press and Journal]
12/05/2020	Caledonian Sleeper boss criticised for trip from England to Inverness [Inverness Courier]
21/04/2020	ScotRail and Caledonian Sleeper agree to EMAs [RAIL]
11/04/2020	Rolls-Royce vs. the sleeper train: a race from London to Edinburgh [Motoring Research]
22/03/2020	Amended timetable from Sunday 22nd March [Caledonian Sleeper]
20/03/2020	Caledonian Sleeper reduces services and amends refund policy due to COVID-19 outbreak [Caledonian Sleeper]
14/03/2020	Caledonian Sleeper fails to reach any passenger satisfaction targets [Scotsman]
08/03/2020	Rail contract accused of giving millions in reward for failure [The Scotsman]
05/03/2020	Caledonian Sleeper offers free seats to stranded Flybe passengers [Caledonian Sleeper]
27/02/2020	Why sleeper trains are (sometimes) quicker than flying [The Independent]
13/02/2020	The worlds greatest sleeper train journeys, from Peru to Australia to Thailand and Venice [iNews]
07/02/2020	Your 2020 guide to Highland adventures [Caledonian Sleeper]
06/02/2020	Caledonian Sleeper boss slams locomotive firm for repeated delays to services [Scotsman]
02/02/2020	Major UK rail freight operator looks to pick up speed in Scotland [The Scotsman]
15/01/2020	Caledonian Sleeper boss leaves role in another blow for flagship service [Scotsman]
14/01/2020	Caledonian Sleeper faults will take another two months to fix [Scotsman]
14/01/2020	Michael Matheson tackled over Caledonian Sleeper complaints [Press and Journal]
12/01/2020	'It's alarming' Emergency exit windows are locked on Caledonian sleeper [Scotsman]
11/01/2020	Passengers endure 'nightmare journey' aboard Caledonian Sleeper \| Press and Journal [Press and Journal]
31/12/2019	Scotland's railways : events of the 2010s [RailScot]
13/12/2019	Why Caledonian Sleeper is (almost) Scotland's answer to Orient Express Alastair Dalton [Scotsman]
06/12/2019	Scotlands railways is the story that keeps on giving but often not in a good way - Alastair Dalton [Scotsman]
06/12/2019	Serco agrees Caledonian Sleeper improvement plan [BBC News]
02/11/2019	Passengers kept awake by alarms in latest fault on troubled Caledonian Sleeper services [Scotsman]
29/10/2019	Caledonian Sleeper passengers delayed hours today by latest faults [Scotsman]
24/10/2019	Caledonian Sleeper complaints soar after faulty new fleet introduced [Scotsman]
14/10/2019	Caledonian Sleeper completes Mk 5 roll-out [RAIL]
13/10/2019	Passengers locked out and deprived of coffee in fresh Caledonian Sleeper woes [Scotsman]
11/10/2019	Caledonian Sleeper completes roll out of £150m new fleet of trains as service introduced on Highland route to Inverness [Inverness Courier]
06/10/2019	Retired Caledonian Sleeper carriage joins historic predecessors at rail heritage exhibit [Scotsman]
04/10/2019	Caledonian Sleeper considers seven-day running [RAIL]
30/09/2019	Caledonian Sleeper services cancelled for second day as staff strike [Evening Express]
24/09/2019	Caledonian Sleeper staff to stage three-day strike over intolerable working conditions [Press and Journal]
16/09/2019	Caledonian Sleeper staff set strike date [BBC News]
06/09/2019	Caledonian Sleeper cleaning firm loses contract over dirty cabins [Scotsman]
28/08/2019	Delays after Caledonian Sleeper breaks down near Carnoustie [Herald]
21/08/2019	Caledonian Sleeper admits failings after complaints of filthy, disgusting cabins [Scotsman]
12/08/2019	Brake valve was closed on overshot train at Edinburgh Waverley station [BBC News]
10/08/2019	Train feels the strain: passengers slate £150m Caledonian Sleeper [The Guardian]
09/08/2019	Outraged passengers told to buy new tickets after Caledonian Sleeper service from Scotland cancelled [Scotsman]
05/08/2019	Caledonian Sleeper forced to cancel service as West Highland Line closes due to landslip [Press and Journal]
02/08/2019	Emergency brake used to stop Sleeper train in Edinburgh [BBC News]
01/08/2019	Sleeper train overshoots a platform at Edinburgh Waverley [BBC News]
31/07/2019	Anger after Caledonian Sleeper service allows sale of alcohol but not food [Scotsman]
24/07/2019	Caledonian Sleeper staff vote for industrial action [BBC News]
24/07/2019	Lightning strikes cause rail disruption across Scotland [BBC News]
23/07/2019	Bus service to take Caledonian Sleeper passengers directly to Oban [Press and Journal]
29/06/2019	'Rescue train' sent to passengers of cancelled Caledonian Sleeper [BBC News]
28/06/2019	Further delay to Caledonian Sleeper service sparks outcry [The Herald]
26/06/2019	Caledonian Sleeper Highland service launch delayed [BBC News]
25/06/2019	Caledonian Sleeper passengers locked out of Edinburgh Waverley Station [Scotsman]
16/06/2019	Caledonian Sleeper service disruption continues [BBC News]
14/06/2019	Caledonian Sleeper passengers face further disruption [BBC News]
13/06/2019	Caledonian Sleeper trains cancelled after wheel damage [BBC News]
12/06/2019	More problems for new Caledonian Sleeper trains as service cancelled mid-journey [Scotsman]
21/05/2019	New luxury Caledonian Sleeper trains suffer further delay [Scotsman]
21/05/2019	Strike ballot threat to new Caledonian Sleeper fleet [Scotsman]
11/05/2019	Caledonian Sleeper fined £177k for failing quality standards [Scotsman]
03/05/2019	Will Caledonian Sleeper add to image of Scotlands trains as envy of Britain? - Alastair Dalton [Scotsman]
29/04/2019	New £150m Caledonian Sleeper train arrives three hours late [BBC News]
23/04/2019	Deluxe Caledonian Sleeper fleet to roll out for the first time [Scotsman]
23/04/2019	Double beds, showers, and en suite cabins: Inside new Caledonian Sleeper trains [Scotsman]
11/04/2019	En-suite Caledonian Sleeper train with double beds makes maiden journey [Scotsman]
04/04/2019	First look inside new Caledonian Sleeper trains [Railway Gazette]
29/03/2019	Susan Calman to be the voice of the new Sleeper [Daily Business Group]
29/03/2019	Five staff quit after Caledonian Sleeper train boozing rap [Scotsman]
24/01/2019	Caledonian Sleeper train completes trial run to London Euston [Railway Technology]
22/01/2019	New Caledonian Sleeper trains complete first London trial run [Scotsman]
01/10/2018	Caledonian Sleepers Mk 5s delayed until Spring 2019 [RAIL]
14/06/2018	Caledonian Sleeper reintroduces Oban bus link after successful trial [Press and Journal]
15/05/2018	Interiors of new Sleeper coaches begin to take shape [RAIL]
05/05/2018	End of line for Sleeper trains that go bump in the night [Scotsman]
25/02/2018	Fears over the future of Caledonian Sleeper train [Sunday Post]
16/01/2018	New Caledonian Sleeper trains delayed until October [Scotsman]
04/01/2018	First look at CAFs new rolling stock factory in Wales [Global Rail News]
01/01/2018	Britain's trains the oldest since records began, study finds [ITV News]
30/08/2017	New Caledonian Sleeper trains to offer 'hotel' experience [BBC News]
19/04/2017	Upgrade for first class passengers at Perth railway station [The Courier]
27/01/2017	Man arrested after 3am fire on Caledonian Sleeper [Scotsman]
28/12/2016	Average age of British passenger trains is 21, study says [BBC News]
15/07/2016	CAF confirms UK assembly plant [Railway Gazette]
01/07/2016	A prototype for new sleeper carriages is unveiled [BBC News]
23/05/2016	New destinations for Scottish sleeper trains? [Rail]
15/12/2015	Caledonian Sleeper workers vote to go on strike amid claims of 200 train defects [Herald]
10/12/2015	Caledonian Sleeper trains to trial Oban service [Scotsman]
12/11/2015	Strike ballot called over Sleeper train defects [Scotsman]
30/08/2015	Sleeper train drivers perfect smoother driving [Scotland on Sunday]
19/08/2015	Class 90s brought in for Sleepers [Rail]
01/04/2015	First Serco sleepers run overnight [Rail News]
18/02/2015	Serco signs GB Railfreight to run Scots sleeper services [BBC News]
10/02/2015	CAF signs Caledonian Sleeper car contract [Rail News]
05/11/2014	Scotland's Caledonian Sleeper train named one of the most unforgettable rail adventures in the world [Mail]
25/10/2014	Former trams figure to run Caledonian Sleeper [Scotsman]
28/05/2014	Serco wins franchise for Caledonian sleeper train service [BBC News]
19/05/2014	Serco on track to run Caledonian Sleeper service [Scotsman]
17/08/2013	Caledonian Sleeper is on track to be Scotland's Orient Express [Herald]
16/08/2013	Caledonian sleeper train franchise improvements outlined [BBC News]
25/04/2013	Super freight trains set for Scots railways [Scotsman]
24/01/2013	Sleeper service on track for upgrade [Lochaber News]
18/04/2012	En suite cabins and airline-style seats considered for Caledonian Sleeper trains [Scotsman]
11/03/2012	Pyjama Parties boost Fife's Sleeper services [Railscot]
28/02/2012	Train upgrade on hold as promised £50m diverted [Herald]
24/12/2011	Sleeper saved - now for the Chieftain [Inverness Courier]
21/12/2011	Scottish sleeper service funds announced [BBC News]
23/11/2011	Axe hangs over North rail services again [Inverness Courier]
09/05/2011	HITRANS award for Tulloch Station [First ScotRail]
12/01/2010	Carrbridge reopened [Railscot News]
26/05/2006	Operating enhancements for First Scotrail Sleeper to be delivered by EWS and Axiom Rail [EWS Railway]
02/11/2004	Talk The Caledonian Sleepers by Mr. Willie Black, ScotRail Sleeper Services Manager
21/05/2003	Advertising Awards for ScotRail
22/02/2003	Episode 7 of Trainspotting.tv on Discovery Channel; Scotland
21/10/2002	Caledonian Sleepers Talk
30/01/2000	Seating on Sleepers

Caledonian Sleeper passenger complaints soar by 221% [Scotsman]

Quick links

The Big Five

The Big Four

Photographs

Share

Scenic Lines

Contact