Serco agrees Caledonian Sleeper improvement plan [BBC News]



06/12/2019
ScotRail back to old station skipping tricks [Fife Today]
News Index
06/12/2019
Network Rail awarded for preserving its railway heritage [Network Rail]


Date: 06/12/2019

Operators of the Caledonian Sleeper admit the service has been 'unsatisfactory' following a 'number of issues'.


External links

Plan to tackle 'unsatisfactory' Caledonian Sleeper
Caledonian Sleeper train

BBC News

Operators of the Caledonian Sleeper admit the service has been "unsatisfactory" following a "number of issues".

Related news items

Tags: x Sleeper

DateItem
15/01/2020Caledonian Sleeper boss leaves role in another blow for flagship service [Scotsman]
14/01/2020Caledonian Sleeper faults will take another two months to fix [Scotsman]
14/01/2020Michael Matheson tackled over Caledonian Sleeper complaints [Press and Journal]
12/01/2020'It's alarming' Emergency exit windows are locked on Caledonian sleeper [Scotsman]
11/01/2020Passengers endure 'nightmare journey' aboard Caledonian Sleeper | Press and Journal [Press and Journal]
09/01/2020Caledonian Sleeper passenger complaints soar by 221% [Scotsman]
31/12/2019Scotland's railways : events of the 2010s [RailScot]
13/12/2019Why Caledonian Sleeper is (almost) Scotland's answer to Orient Express Alastair Dalton [Scotsman]
06/12/2019Scotlands railways is the story that keeps on giving but often not in a good way - Alastair Dalton [Scotsman]
02/11/2019Passengers kept awake by alarms in latest fault on troubled Caledonian Sleeper services [Scotsman]
29/10/2019Caledonian Sleeper passengers delayed hours today by latest faults [Scotsman]
24/10/2019Caledonian Sleeper complaints soar after faulty new fleet introduced [Scotsman]
14/10/2019Caledonian Sleeper completes Mk 5 roll-out [RAIL]
13/10/2019Passengers locked out and deprived of coffee in fresh Caledonian Sleeper woes [Scotsman]
11/10/2019Caledonian Sleeper completes roll out of £150m new fleet of trains as service introduced on Highland route to Inverness [Inverness Courier]
06/10/2019Retired Caledonian Sleeper carriage joins historic predecessors at rail heritage exhibit [Scotsman]
04/10/2019Caledonian Sleeper considers seven-day running [RAIL]
30/09/2019Caledonian Sleeper services cancelled for second day as staff strike [Evening Express]
25/09/2019New Highland sleeper trains due next month after year delay [BBC News]
24/09/2019Caledonian Sleeper staff to stage three-day strike over intolerable working conditions [Press and Journal]
16/09/2019Caledonian Sleeper staff set strike date [BBC News]
06/09/2019Caledonian Sleeper cleaning firm loses contract over dirty cabins [Scotsman]
28/08/2019Delays after Caledonian Sleeper breaks down near Carnoustie [Herald]
21/08/2019Caledonian Sleeper admits failings after complaints of filthy, disgusting cabins [Scotsman]
12/08/2019Brake valve was closed on overshot train at Edinburgh Waverley station [BBC News]
10/08/2019Train feels the strain: passengers slate £150m Caledonian Sleeper [The Guardian]
09/08/2019Outraged passengers told to buy new tickets after Caledonian Sleeper service from Scotland cancelled [Scotsman]
05/08/2019Caledonian Sleeper forced to cancel service as West Highland Line closes due to landslip [Press and Journal]
02/08/2019Emergency brake used to stop Sleeper train in Edinburgh [BBC News]
01/08/2019Sleeper train overshoots a platform at Edinburgh Waverley [BBC News]
31/07/2019Anger after Caledonian Sleeper service allows sale of alcohol but not food [Scotsman]
24/07/2019Caledonian Sleeper staff vote for industrial action [BBC News]
24/07/2019Lightning strikes cause rail disruption across Scotland [BBC News]
23/07/2019Bus service to take Caledonian Sleeper passengers directly to Oban [Press and Journal]
11/07/2019Full steam ahead as operators express interest in Far North Line sleeper train [Press and Journal]
29/06/2019'Rescue train' sent to passengers of cancelled Caledonian Sleeper [BBC News]
28/06/2019Further delay to Caledonian Sleeper service sparks outcry [The Herald]
26/06/2019Caledonian Sleeper Highland service launch delayed [BBC News]
25/06/2019Caledonian Sleeper passengers locked out of Edinburgh Waverley Station [Scotsman]
16/06/2019Caledonian Sleeper service disruption continues [BBC News]
14/06/2019Caledonian Sleeper passengers face further disruption [BBC News]
13/06/2019Caledonian Sleeper trains cancelled after wheel damage [BBC News]
12/06/2019More problems for new Caledonian Sleeper trains as service cancelled mid-journey [Scotsman]
21/05/2019New luxury Caledonian Sleeper trains suffer further delay [Scotsman]
21/05/2019Strike ballot threat to new Caledonian Sleeper fleet [Scotsman]
11/05/2019Caledonian Sleeper fined £177k for failing quality standards [Scotsman]
03/05/2019Will Caledonian Sleeper add to image of Scotlands trains as envy of Britain? - Alastair Dalton [Scotsman]
29/04/2019New £150m Caledonian Sleeper train arrives three hours late [BBC News]
23/04/2019Deluxe Caledonian Sleeper fleet to roll out for the first time [Scotsman]
23/04/2019Double beds, showers, and en suite cabins: Inside new Caledonian Sleeper trains [Scotsman]
11/04/2019En-suite Caledonian Sleeper train with double beds makes maiden journey [Scotsman]
04/04/2019First look inside new Caledonian Sleeper trains [Railway Gazette]
29/03/2019Susan Calman to be the voice of the new Sleeper [Daily Business Group]
29/03/2019Five staff quit after Caledonian Sleeper train boozing rap [Scotsman]
24/01/2019Caledonian Sleeper train completes trial run to London Euston [Railway Technology]
22/01/2019New Caledonian Sleeper trains complete first London trial run [Scotsman]
01/10/2018Caledonian Sleepers Mk 5s delayed until Spring 2019 [RAIL]
13/07/2018New Aberdeen railway track takes shape as new sleepers installed for Network Rail project [Evening Express]
14/06/2018Caledonian Sleeper reintroduces Oban bus link after successful trial [Press and Journal]
15/05/2018Interiors of new Sleeper coaches begin to take shape [RAIL]
05/05/2018End of line for Sleeper trains that go bump in the night [Scotsman]
25/02/2018Fears over the future of Caledonian Sleeper train [Sunday Post]
16/01/2018New Caledonian Sleeper trains delayed until October [Scotsman]
04/01/2018First look at CAFs new rolling stock factory in Wales [Global Rail News]
01/01/2018Britain's trains the oldest since records began, study finds [ITV News]
30/08/2017New Caledonian Sleeper trains to offer 'hotel' experience [BBC News]
19/04/2017Upgrade for first class passengers at Perth railway station [The Courier]
06/04/2017NR earmarks West Midlands site for sleeper construction facility [RTM]
30/01/2017How to ride the last remaining sleeper trains [Telegraph]
27/01/2017Man arrested after 3am fire on Caledonian Sleeper [Scotsman]
28/12/2016Average age of British passenger trains is 21, study says [BBC News]
15/07/2016CAF confirms UK assembly plant [Railway Gazette]
01/07/2016A prototype for new sleeper carriages is unveiled [BBC News]
23/05/2016New destinations for Scottish sleeper trains? [Rail]
22/12/2015Scottish sleeper trains halted by RMT strike [BBC News]
15/12/2015Caledonian Sleeper workers vote to go on strike amid claims of 200 train defects [Herald]
10/12/2015Caledonian Sleeper trains to trial Oban service [Scotsman]
12/11/2015Strike ballot called over Sleeper train defects [Scotsman]
30/08/2015Sleeper train drivers perfect smoother driving [Scotland on Sunday]
19/08/2015Class 90s brought in for Sleepers [Rail]
07/06/2015An elegy for the sleeper train [Guardian]
01/04/2015First Serco sleepers run overnight [Rail News]
18/02/2015Serco signs GB Railfreight to run Scots sleeper services [BBC News]
10/02/2015CAF signs Caledonian Sleeper car contract [Rail News]
05/11/2014Scotland's Caledonian Sleeper train named one of the most unforgettable rail adventures in the world [Mail]
03/11/2014Tracklaying completed in Gotthard Base Tunnel [IRJ]
25/10/2014Former trams figure to run Caledonian Sleeper [Scotsman]
18/09/2014Sleepers set scene ahead of Borders Railway installation [Border Telegraph]
28/05/2014Serco wins franchise for Caledonian sleeper train service [BBC News]
19/05/2014Serco on track to run Caledonian Sleeper service [Scotsman]
09/12/2013Doncaster railway sleeper factory set to open [BBC News]
05/10/2013Isle of Man Electric Railway revamp to cost £700,000 [BBC News]
17/08/2013Caledonian Sleeper is on track to be Scotland's Orient Express [Herald]
16/08/2013Caledonian sleeper train franchise improvements outlined [BBC News]
09/08/2013Edinburgh trams: Contractors admit concrete blunder [Evening News]
27/07/2013Network Rail completes upgrade in Warrington and Preston section of West Coast Main Line [Railway Technology]
25/04/2013Super freight trains set for Scots railways [Scotsman]
22/02/2013Anglo-Scottish Sleepers to be split from Scotrail Franchise [Rail.co]
24/01/2013Sleeper service on track for upgrade [Lochaber News]
07/11/2012Scottish Borders boost as line shut in 1960s moves step closer to reopening [Guardian]
05/11/2012Scottish Borders boost as line shut in 1960s moves step closer to reopening [Guardian]
03/07/2012Scrap metal scammers: Rogue rail contractors jailed for stealing £1.5m worth of track and sleepers [Mirror]
22/06/2012£5bn masterplan from Keith Brown to keep Scotland’s trains on track [Scotsman]
12/06/2012Rail sleeper service between Scotland and London to be split off claims union [Scotsman]
18/04/2012En suite cabins and airline-style seats considered for Caledonian Sleeper trains [Scotsman]
11/03/2012Pyjama Parties boost Fife's Sleeper services [Railscot]
28/02/2012Train upgrade on hold as promised £50m diverted [Herald]
20/02/2012North rail 'not fit for purpose' [BBC News]
03/02/2012Bletchley derailed train 'going too fast' says Network Rail [BBC News]
06/01/2012Cars on rails to end 140-mile detour in Wester Ross [BBC News]
24/12/2011Sleeper saved - now for the Chieftain [Inverness Courier]
21/12/2011Scottish sleeper service funds announced [BBC News]
29/11/2011Plan to safeguard Scottish sleeper service [BBC News]
23/11/2011Axe hangs over North rail services again [Inverness Courier]
22/11/2011Join our campaign to Save Our Trains [Inverness Courier]
21/11/2011Goodnight to the sleeper train [Independent]
20/11/2011Rail rage: is our train system going off the rails? [Herald]
18/11/2011Direct Inverness-London train services face new threat [Inverness Courier]
14/11/2011Glasgow to Mallaig train hits object 'deliberately' left on track [STV]
09/05/2011HITRANS award for Tulloch Station [First ScotRail]
23/04/2010Rock strike badly damages sleeper [BBC News Article]
12/01/2010Carrbridge reopened [Railscot News]
04/01/2010Carrbridge derailment 4 January 2009 [Railscot News]
06/07/2009Stay off the tracks - or risk death [Network Rail Article]
06/10/2008China clay flow from Aberdeen [Modern Railways]
09/06/2006Final 37 on West Highland Sleeper
08/06/2006Photoset: Sleeper by John Furnevel
26/05/2006Operating enhancements for First Scotrail Sleeper to be delivered by EWS and Axiom Rail [EWS Railway]
01/04/2006Class 67 to replace class 37 on West Highland sleeper
12/01/2006Sleeperless nights as rail traffic rises [Scotsman]
09/06/2005Government rail cuts put future of sleeper service on the line [Scotsman]
16/11/2004Thunderbirds are go for rail rescue of overnight trains [Scotsman]
02/11/2004Talk The Caledonian Sleepers by Mr. Willie Black, ScotRail Sleeper Services Manager
12/06/2004Rail franchise frontrunner named [BBC News]
04/10/2003Class 67 Trial on West Highland Sleeper
02/10/2003Long term West Coast Mainline closures for upgrade work planned
21/05/2003Advertising Awards for ScotRail
22/02/2003Episode 7 of Trainspotting.tv on Discovery Channel; Scotland
18/11/2002Weather impacts on ScotRail's performance
21/10/2002Caledonian Sleepers Talk
16/05/2001Rail Passengers Committee meeting in North Berwick
21/02/2001Rail Passengers Committee meeting in Dunfermline
06/11/2000ScotRail's Highland Sleeper Suspended
30/01/2000Seating on Sleepers

Quick links

Home
News
Contributors
On this day
Latest
Articles
Slideshows
Maps
Companies
Sitemap
Panoramic views
Image tags

The Big Five

Caledonian Railway
Glasgow and South Western Railway
Great North of Scotland Railway
Highland Railway
North British Railway

The Big Four

Great Western Railway
London and North Eastern Railway
London, Midland and Scottish Railway
Southern Railway

Photographs

Search
Latest
On this day
Notes and Queries
News in pictures

Share

Facebook
Twitter

Scenic Lines

West Highland Railway
Mallaig Extension Railway
Callander and Oban Railway
Dingwall and Skye Railway
Inverness and Perth Junction Railway
Girvan and Portpatrick Railway
Strathspey Railway
Edinburgh and Hawick Railway
Far North Line

Contact

News and picture editor
Technical issues

Content © Copyright 1995 to present