New licence requirements on train companies, set out in a code of practice, require them to provide passengers with clear information both before and during their journey about their entitlements to compensation when there are delays. Train companies must now also improve how they process claims for compensation for train delays, and publish data on how well they are meeting these obligations. From today:Clear and accurate information must be provided to passengers on their rights to claim delay compensation during the booking stage, online and in stations.
(Permalink) Delay compensation ORR