News - Ticket offices
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After the government climbdown on closures, Prof Paul Salveson highlights social enterprises helping to save train stations. There is a crying need, as you arguein your editorial, for much more creative thinking about how to develop our stations as social hubs in the wake of the governments climbdown over ticket office closures ...
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Rail union RMT is demanding that the Scottish government rule out ticket office cuts by ScotRail following the decision to scrap all closure plans in England.
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The government's U-turn on closing more than 1,000 ticket offices is a relief. It is time to reject a short-sighted approach of managed decline. Belatedly it has dawned on the government that closing more than 1,000 of England's railway station ticket offices, in an election year, would not be very smart politics.
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The planned widespread closure of railway station ticket offices in Cumbria and across the country has been scrapped.
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Transport Secretary Mark Harper has said that train operators have been asked to withdraw plans to close railway ticket office after advice from watchdog Transport Focus.
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Proposed rail ticket office closures, including at stations in Northumberland, and the campaign to keep them open are set to shortly enter an important phase.
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Central Scotland MSP Richard Leonard is concerned staffing cuts at Falkirk railway stations will make them less safe for women, girls and vulnerable people.
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Along with nearly 1,000 other railway stations in England, Ryde is set to lose their facility, part of a recent £10m transformation. Both locals and tourists are incensed.
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Avanti West Coast has said it is proposing to slash the number of staff it has at Glasgow Central station by more than a third as part of plans to close its ticket office there.
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Shutting most in England will leave network where people will not want to travel once the suns gone down, RMT leader tells MPsThe closure of ticket offices in England will lead to a railway where people will not want to travel once the suns gone down, the union leader Mick Lynch has told MPs, describing the recent consultation as a sham.Speaking to the Commons transport select committee, the general secretary of the National Union of Rail, Maritime and Transport Workers, said the government was trying to force through job cuts and it was nonsense to suggest ticket office staff would be redeployed.
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More than 680,000 responses were submitted to a consultation on proposals for a widespread closure of railway station ticket offices, Transport Focus and London TravelWatch have said.
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Ticket offices at 974 railway stations across England have been targeted for closure - leading to much backlash.
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The Man Who Pays His Way: Swedish Railways says it scrapped station sales to 'eliminate unnecessary cost and offer an attractive price'.
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Railway workers will take the fight for the future of ticket offices to the doorstep of 10 Downing Street on 31 August.
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The leader of the RMT union said proposals to shut ticket offices at rail stations and axe jobs would 'vandalise' the UK's network.
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A consultation on ticket office closures which was due to end today has been extended to September 1, the Rail Delivery Group has announced.
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Rail union, RMT declared today the consultation extension on the future of rail ticket offices as wholly inadequate and called for the whole disastrous closure programme to be abandoned.
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Ministers and train companies have been spooked over legal challenges to how the process has been conducted, amid claims that the 21 day consultation was too short and unlawful
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If the proposed closure of station ticket offices in England is not purely about cost-cutting, then carefully considered customer-centric interventions will be needed to make it work, argues David Watts, Managing Director of human-centred design agency Mima.
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Railway staff are being told to stop wearing 'save our ticket offices' stickers or face disciplinary action, RMT understands.
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Community leaders have joined rail workers on the picket line in the fight against proposed train ticket office closures.
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The group that campaigns for better rail services in South East and East Northumberland has issued its formal response to the proposed closure of station ticket offices at Morpeth, Alnmouth and Berwick.
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Labour's parliamentary candidate for Carlisle, Julie Minns, has written to the managing director of Avanti West Coast urging him to rethink the proposed closure of the ticket office at Carlisle railway station.
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RMT General Secretary Mick Lynch will speak at a public rally in Berwick next week as the union hopes to get further support for its calls to save the ticket office at the towns railway station.
(Permalink) Berwick RMT Ticket offices  Berwick-upon-Tweed: Notice of the Berwick-upon-Tweed booking office closure.  Berwick-upon-Tweed: The interior of the waiting room at Berwick upon Tweed station. Attractive features include traditional toilets and the book exchange rack under the window.  Berwick-upon-Tweed: Inside the main building. View from the footbridge which takes passengers to the stations island platform. |
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Plans to close the ticket office at Alnmouth railway station have been branded deeply worrying.
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In Darlington, a town steeped in rail history, teenage and elderly rail passengers agree nothing beats talking to a human. I've worked in computers all my life but I find these machines really difficult to use, said 73-year-old Adrian Bennett, explaining why he will always buy a train ticket from a human being if he can. I just can't be bothered with them and if there is someone I can actually speak to then I will. I think you pay more money if you use a machine. It is a lot of hassle, a lot of aggravation and they should definitely keep the ticket offices.
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Train passengers in Carlisle have been sharing their thoughts on the proposal to close staffed ticket offices in railway stations.
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Rail firms have announced plans for the mass closure of England's ticket offices to modernise the railway, ramping up the battle with unions and infuriating disability and passenger groups. The move, pushed by the government to save costs, was confirmed by the industry body, the Rail Delivery Group. Train operators told staff on Wednesday morning of proposals to shut down almost all of the 1,007 remaining offices, bar at the busiest stations, within three years.
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Public consultation on future of ticket retailing across Avanti West Coast network launched.
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The Rail Delivery Group is speeding up proposals to shut up to 1,000 railway station ticket offices across Britain in a move likely to prompt more strikes from unions and further woe for passengers.
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Ministers want rail firms to push ahead with plans that RMT union has pledged to oppose. A process to shut nearly all of Britain's railway station ticket offices could begin as early as next week, the RMT union has warned. Almost 1,000 offices are believed to be targeted for closure under government proposals to cut costs and modernise the railway, although ministers have for months shied away from spelling out the extent of the plans, in the face of concern from their own MPs as well as unions and passenger groups.
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Concerns have surfaced over plans for swingeing cuts hitting 117 of nationalised ScotRail's 143 staffed stations which could lead to job losses that it was believed had bitten the dust.
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Richard Leonard says the cuts would 'threaten jobs, leave passengers less safe and undermine the fight against climate change'.
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Rail union RMT will be holding a campaigning day of action tomorrow (Tuesday August 23) at stations around the country in response to the government and rail industry's plans to close nearly all ticket offices around the rail network.
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Rail union RMT will attempt to stop the closure of all ticket offices on the railway network with a mass campaign across the country.
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Passengers would have to book online under proposals by the industry to 'repurpose' the country's 980 remaining offices. This would badly affect millions of elderly, disabled and disadvantaged passengers
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Train station ticket offices across south Cumbria are at risk of closure, according to a rail union.
Rail union RMT revealed imminent plans by the rail industry for mass closures of ticket offices across the network, with over 1,000 ticket offices at impending risk of closure including at Oxenholme, Windermere, Appleby, Grange, Barrow and Ulverston. But a spokesman from the Rail Delivery Group (RDG), which represents train operators, said no decisions had been made over the future of the countrys ticket offices. (Permalink) Appleby Barrow Grange Oxenholme RMT Ticket offices Ulverston Windermere |
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Train operators are talking to unions about how to address job changes in a bid to modernise the railways.
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Ahead of a meeting with the Transport Minister Jenny Gilruth MSP, RMT calls on the Scottish Government to listen to passengers and reject the cuts to ScotRail ticket offices.
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Three ScotRail station ticket offices earmarked for closure are to be reprieved for at least two years pending a review of their potential to increase sales.
(Permalink) Bellshill Cartsdyke Clydebank Dalmuir East Kilbride High Street Hyndland Larbert Paisley Gilmour Street Partick Ticket offices Wemyss Bay Wishaw Woodhall  Cartsdyke: Although superficially similar to its coevals in Glasgow and Lanarkshire Cartsdyke's station has a ticket window separate from the waiting room. I'm sure they knew what they were doing.  Clydebank: A study of the station building at Clydebank, one of the many standard structures put up on electrified lines in the Glasgow area in the 1970s leaving few original buildings. In the background is the ...  Woodhall: Glasgow Road entrance to Woodhall station on 29 April. Short on well-kept flower beds, no comfy waiting room, but at least there is a ticket office. |
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A Labour MSP has condemned the planned changes to rail ticket office opening times, with hours slashed at Wick by a third, as 'a cost saving exercise'.
(Permalink) Ticket offices Wick  Wick: First ScotRail 158722, snug in its little house, waits to depart with the first afternoon train to Inverness.  Wick: Unlike at Thurso, trains still pull up beneath the train shed at Wick station where 158717 rests after its long journey from Inverness (via Thurso) at 14.56 on 17th June 2019. It returned to Inverness ... |
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Helensburgh's MSP has slammed ScotRail bosses following the decision to press ahead with plans to cut ticket office hours.
(Permalink) Helensburgh Central Ticket Offices  Helensburgh Central: 334032 waits under the canopies at Helensburgh Central, prior to returning towards Glasgow on 12th February 2019. A fellow 334 is off to the left.
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ScotRail is welcoming more than 1,500 responses from the public to the consultation by Transport Focus on changes proposed to the opening hours at 120 ticket offices across Scotland. In response to the feedback, the train operator has now put forward changes to its proposals.
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Three ScotRail station ticket offices earmarked for closure are to be reprieved for at least two years pending a review of the potential to increase sales.
(Permalink) Cartsdyke Clydebank ScotRail Ticket offices Woodhall Cartsdyke: Although superficially similar to its coevals in Glasgow and Lanarkshire Cartsdyke's station has a ticket window separate from the waiting room. I'm sure they knew what they were doing. Clydebank: A study of the station building at Clydebank, one of the many standard structures put up on electrified lines in the Glasgow area in the 1970s leaving few original buildings. In the background is the ...  Woodhall: Entrance to Woodhall station on the east side of Port Glasgow. View northwest across Glasgow Road (and the Clyde beyond) on Sunday 29 July 2007. |
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ScotRail has been urged to rethink plans to reduce ticket office opening hours at five Fife stations.
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ScotRail has released plans to change the hours at its staffed ticket offices which could result in shorter opening times throughout the week. In the north and north-east, changes are proposed at stations including Huntly, Aviemore, Dingwall, Forres, Elgin, Keith, Kingussie and Nairn.
Many stations will have a change in the pattern of opening hours. The previous pattern was of Monday to Friday hours, which will now be replaced with Monday to Thursday hours with changes to the service on a Friday. (Permalink) Aviemore Dingwall Elgin Forres Huntly Keith Kingussie Nairm Opening hours Ticket offices  Kingussie: Kingussie station seems little changed over the years. The portable steps are still on Platform 2 and the station buildings well kept. Perhaps the biggest visible difference is the number of trees aro ... |
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Community activists in Port Glasgow are railing against controversial plans to shut Woodhall station ticket office and slash opening hours at the town's main hub.
(Permalink) Opening hours Port Glasgow Ticket offices Woodhall  Port Glasgow: Main entrance to Port Glasgow station from the junction of Station Road ad Princes Street seen on 2 April 2010. Woodhall: Entrance to Woodhall station on the east side of Port Glasgow. View northwest across Glasgow Road (and the Clyde beyond) on Sunday 29 July 2007. |
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On eve of crucial talks to avert COP26 ScotRail strike action RMT calls on the First Minister to intervene, shelve rail ticket office closure plan, and pay rail key workers a decent wage.
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